At Relriss, our service is known to be exceptional with the highest quality of blooms and fresh petals. However, in the rare event that you are not satisfied with your purchase, we have a comprehensive return and refund policy to address your concerns.
Perishable Items:
Fresh flowers and plants are considered perishable items and cannot be returned once delivered. If you receive an incorrect or damaged item, please contact our customer service team within 24 hours of delivery. Depending on the circumstances, we will either provide a full refund or send a replacement item at no additional cost to you.
Non-Perishable Items:
For non-perishable items, such as vases or flower accessories, you may return the item within 7 days of delivery. The item must be in its original condition and packaging. We will provide a full refund, excluding any shipping charges.
Order Cancellations:
If you need to cancel your order, please contact our customer service team as soon as possible, and no later than 24 hours before the scheduled delivery time. We will process your cancellation and provide a full refund, excluding any shipping fees that have already been incurred.
Refund Process:
Refunds will be processed back to the original payment method used for the purchase. Please allow 7-10 business days for the refund to be credited to your account, depending on your bank’s processing time.
We understand the importance of your floral purchases, and we strive to ensure your complete satisfaction. If you have any further questions or concerns, please don’t hesitate to contact our customer service team at support@relriss.com. We are here to assist you and make your experience with Relriss a pleasant one.
Perishable Items:
Fresh flowers and plants are considered perishable items and cannot be returned once delivered. If you receive an incorrect or damaged item, please contact our customer service team within 24 hours of delivery. Depending on the circumstances, we will either provide a full refund or send a replacement item at no additional cost to you.
Non-Perishable Items:
For non-perishable items, such as vases or flower accessories, you may return the item within 7 days of delivery. The item must be in its original condition and packaging. We will provide a full refund, excluding any shipping charges.
Order Cancellations:
If you need to cancel your order, please contact our customer service team as soon as possible, and no later than 24 hours before the scheduled delivery time. We will process your cancellation and provide a full refund, excluding any shipping fees that have already been incurred.
Refund Process:
Refunds will be processed back to the original payment method used for the purchase. Please allow 7-10 business days for the refund to be credited to your account, depending on your bank’s processing time.
We understand the importance of your floral purchases, and we strive to ensure your complete satisfaction. If you have any further questions or concerns, please don’t hesitate to contact our customer service team at support@relriss.com. We are here to assist you and make your experience with Relriss a pleasant one.
